Centrepay complaints

We are committed to handling Centrepay complaints fairly, respectfully, and within clear timeframes.

How to Make a Centrepay Complaint

If you have a concern about your Centrepay deductions or payments, you can contact us by:

What Happens Next

  • Your complaint will be passed to our Operations Manager, Leena, for review.
  • Leena will contact you within 3 business days to:
    • Confirm that your complaint has been received
    • Confirm that she understands your concerns
    • Advise how we will resolve the issue

Resolution Timeframe

We aim to investigate and resolve all Centrepay complaints within 20 business days of receiving them.

Our Commitment

We take Centrepay matters seriously and will keep you informed throughout the process. All complaints are handled confidentially and used to help us improve our services.

If you are not satisfied with the outcome, we can provide information about further review or external escalation options if needed.
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